Returns & Exchanges
At Altura, we want to ensure you have the best gear for your performance. If you are not completely satisfied with your purchase, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Log in to our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Attach the Label
Print the prepaid shipping label provided by our portal and securely affix it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed once our warehouse verifies the condition.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing